Thoughtful Thursday – A Decline in Customer “Service”

thoughtful

Has anyone else noticed that organizations and governments today really don’t provide customer service? This is something I keep running into. It’s like they don’t actually read your support request.

Case 1: “Service” Canada

I put in a suggestion to enhance their website. They switched to a model a couple of years ago where every service is accessed from a central place. This is nice *in theory*. I’m currently collecting EI and the first thing I see on login is menus for people collecting retirement pensions. I’m not eligible for my pension for about 30 more years, so I thought it would be great if they could put what I’m currently there for in the forefront for me rather than having to search for it. I put in a ticket for the suggestion and the response was to send my request to EI. My request had nothing to do with EI or a specific program, so I tried again with a new request that didn’t specify a program and said website enhancement. Then the response was that they need a program specified in order to know where to direct the request.

Case 2: Pokemon Go

For some reason, as someone who is logging in via the Pokemon Trainer Club, I’m having to reset my password every two days. It just stops working. I tried to explain that there is something wrong with my account, but they just told me to reset my password. Did they even read my support request?

I’m sure there are more examples of this out there than these two that I’ve experienced recently. I’m getting this feeling that a robot is scanning for keywords and not understanding what the ticket is actually saying.

Anyone else experience something similar to either of these cases? Something worse?

Salut,
R~

Merry Monday: Father’s Day Weekend

Image created using Bit Strips.

Image created using Bit Strips.

For Father’s Day, I took a trip to visit the family. The drive was frustrating as people wanted to go about 10 below the speed limit. Also, there were some motorcycle enthusiasts who couldn’t pass cars in an appropriate amount of time.

I arrived Friday around 4:45pm, chucked a gluten free pizza in their oven, ate half the pizza, and got gussied up for a wake. My next door neighbor of almost thirty years passed away earlier in the week. He was very ill due to diabetes and kidney disease and is no longer suffering. But he will be missed. He made a mean Rusty Nail and loved getting into mischief.

On Saturday, I shopped. I had forgotten my phone charger and was trying to make plans with friends as I watched the battery dwindle. It shut off mid conversation with my brother. I bought some other things as well such as several new to me LPs between $2 and $5 each including:
– Fine Young Cannibals “Fine Young Cannibals”
– Bryan Adams “You Want It, You Got It”
– The Buddy Holly Story
– The Sound of Music
– Tales of Mystery and Imagination – Edgar Allan Poe
– Amadeus
– Antonio Vivaldi – The Four Seasons
– Warsaw Concerto
– Beethoven “Moonlight Sonata” and Chopin
– Classical Music for People Who Hate Classical Music (Boston Pops Orchestra)
– Morton Gould and His Orchestra “Greensleeves”
– 101 Strings Play The World’s Great Standards

Yes. My music taste is all over the map, though it’s predominately Alternative Rock if I had to pick a favourite genre.

I also got the two other Uncharted games for the PS3 and one dungeon crawler because those are fun and bring me back to the Dark Age of Camelot and Diablo days. They were used games, so inexpensive too 🙂

Oh, yeah it was Father’s Day Weekend, but also it’s close to my birthday, so I got presents too. My mom got me the parts to make pasta and grind meat for my mixer. Also two gluten free cookbooks. And all that stuff I bought was with my birthday money.

Saturday afternoon had me relaxing in the air conditioning while watching Thor 2. Somehow I didn’t know it existed but 2013 was a rough year for me. Next was dinner with the family. Then I hung out with friends and played the commander format of Magic the Gathering, which was a lot of fun! Now I want to find a green deck…

Sunday morning, a brother and I took dad to hit some golf balls. I didn’t do too bad! I should definitely check out the places in Ottawa this year.

I arrived back home on Sunday to sweltering heat. It wasn’t fun cleaning up for the maintenance guy to install a door this morning. I took it slow and drank plenty of fluids. Once the sun began to set, I opened my windows more. Also, not wearing pants helped with the high heat 😉

I didn’t get a chance to fit in some geocaching with the family commitments and the outrageous heat warnings. I’ll hit some up soon, though.

My allergies are killing me today!

Still waiting on the install guy. If he doesn’t contact me by 10, I’ll be calling him because he said 9 or 9:30.  I’m supposed to be getting my balcony screen door today…

Ciao,
R~

Merry Monday: This Relaxation Thang

Image created using Bit Strips.

Image created using Bit Strips.

It’s weird “relaxing”. I’m interspersing it with getting things done around the house.

I’ve hung a bunch of things on my walls such as art, medals, and diplomas. I’ve learned not to trust any “damage less” hanging things. Everything I’ve hung up lately in that way fell off the walls on Saturday. It was really annoying. I felt like everything I had worked on had been pointless, but I switched to nails to fix it for good. Really, nails don’t make large holes anyway. I’ve done almost all of my laundry and I’m working through the dishes.  I’ve planted peas, lettuce, spinach, strawberries, scallions, flowers, kale, dill, and basil. I’ve organized my guitar sheet music.

I’ve played hard too. I watched the Martian and thoroughly enjoyed it. In fact, it was the first new movie in a very long time that I wished hadn’t ended. Conversely, I also watched the new Captain America and was bored and disappointed by what has been done to the character. I’m catching up on Bates Motel. Norman has finally cracked and I’m wondering when the next season will come to Netflix Canada. I’ve also been playing a variety of video games. The list includes Borderlands 2 (Xbox 360), Uncharted: Drake’s Fortune (PS3), and Final Fantasy X HD Remaster (PS3). I’ve enjoyed playing Uncharted the most. I’m not generally a first person shooter gamer. Indeed, I often prefer games like Mario, Lego Harry Potter, Little Big Planet, etc. Uncharted has a good amount of non-shooting play time and a great story that has me coming back to it. Confession: I actually like shooting games; I’m just terrible at aiming with a thumbstick. Take me back to the days of Duck Hunt and Virtua Cop where it was a gun pointed at the screen.

I’ve played guitar nearly every day. I’m going to start playing along with videos to ensure I can play what’s already in my repertoire at the proper speed. I want to get an amp for my guitar and a case. The case I need before winter, so I can store it properly with a humidifier to prevent neck twist. I’m getting better at techniques like pull-ons and hammer-ons. They’re fun.

I’m also working on my French learning again. I will speak that language. I’m more stubborn than it is difficult! I have too many French family members to give up. I’ve told myself that I need to remember I wasn’t born speaking English fluently either.

On Sunday, my sensei pulled off a delicious BBQ despite the nobs melting off his BBQ. We cut mats (tameshigiri) with live bladed swords. I will remember to take my socks off in the future as they didn’t provide me with the best footing on hardwood floors. That sword was either much lighter than those used in previous years, or I’m stronger than I used to be. I hit the floor once with it. I need to get better at stopping the blade.

I learned that while I seem to be able to eat most gluten-free foods OK now, cider is not my friend. I’m still ridding myself of a headache that drinking it brought on. Oh well, I’ll just stick to vodka.

I’m already feeling the pull to work on my other novels. This relaxation thing seems to be hard for me. I’m spending a lot of time knocking other things off my to-do list. I suppose it’s because I’m my father’s daughter.

31 days to go.

Ciao,
R~

Wonder Wednesday: Burning Out

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Image created using Bit Strips.

I’ve decided to take some time off of writing in June. I’ve not had much of a break in the past few months. I could use a breather before I burn myself out long-term.

What will I do in that time?

1. Geocaching
2. Playing guitar
3. Videogames
4. Clean
5. Garden
6. Visit the folks
7. Practice martial arts
8. Whatever else I feel like. Perhaps date.

My boss announced his retirement a couple of weeks ago. I hear a lot of people say they wouldn’t retire because they’d be bored. I doubt I’ll have trouble keeping busy when I get there. Besides, retiring from office work just means more time to write stories 😉

One thing I’m thinking about is getting another pet. Right now, I’m thinking two female mice. I briefly considered a snake, but I just couldn’t feed it cute little mice. Also, I want something cuddly. I’ve been reading about them. They’re fairly low maintenance and easy to leave for a weekend if you have a busy life. I just need to find the best place to buy them in Ottawa. They’re also friendly, squirmy, and silly. I love Winchester, but cuddling with him is bad for his health.

I’m really looking forward to this break. I’m hoping to beat at least one videogame. It’s been a long time since I last beat one. I’m looking forward to getting outside and enjoying the weather too. It’s a great time of year for geocaching and gardening.

I haven’t decided if I’ll take a break from blogging during this breather or not. Perhaps I’ll just write brief updates to say I’m still alive 🙂

It may extend further into the summer, too.

I have tons of things booked for June already:

June 3rd – Roller derby double header
June 4th – Prose in the Park
June 6th – Writer’s Group
June 8th – Submission deadline
June 11th – Dojo BBQ
June 14th – Escape Manor
June 22nd – Paint Nite

I ordered Final Fantasy X for PS3 to kick off my break. It’s the HD version. I’ve never played a Final Fantasy game and felt I need to correct this. This one comes highly recommended. I’ll also continue with Skyrim, Assassin’s Creed Brotherhood, Borderlands 2, and Ni No Kuni. I’m level 5 in Skyrim and level 4 in Borderlands 2 now! I know, that’s not much at all.

July is fairly light and I’m aiming to keep it that way. I want to do summery things and relax.

August is likely when I’ll get mice if I’m going to, but I’ve been looking at the cuties available, so maybe sooner…

Well, I’m off to work.

Ciao,
R~